The telecom provider is formalizing companywide training and AI fluency as part of a broader push for workforce consistency and scalable growth.
BCN Telecom has appointed Frank Jacquez as Senior Director of Learning and Enablement, tasking him with building a centralized training framework across the organization. The move signals a shift from ad hoc training initiatives to a more structured approach designed to align workforce development with business performance.
As managed network and technology providers grow, maintaining consistency across sales, engineering and operations can become as complex as the services they deliver. BCN’s newly formalized Learning and Enablement organization will consolidate onboarding, technical education, leadership training and partner readiness under a single strategy. The company also plans to introduce an AI fluency curriculum alongside technical certifications and management development tracks.
The emphasis on AI training reflects how rapidly artificial intelligence tools are entering everyday business workflows. Rather than positioning AI as a specialized skill set, BCN appears to be framing it as a practical competency—one that requires guidance around responsible use, customer data protection and human oversight. In that sense, the initiative mirrors a broader industry effort to integrate AI thoughtfully rather than treat it as a standalone innovation.
Jacquez brings more than two decades of experience from US Cellular, where he led learning and development programs in a technology-driven environment. His background includes building performance-based training tied to operational outcomes, suggesting that BCN intends to measure the impact of its learning programs against tangible business metrics. He will report to Chief Marketing Officer Jeanne Duca and is expected to assess organizational skill gaps and establish certification pathways in his first months.
The creation of a dedicated Learning and Enablement function reflects a recognition that growth can strain internal alignment as much as external demand. For technology providers, the ability to scale often depends not only on infrastructure but also on how well employees and partners understand increasingly complex solutions.
By formalizing training and expanding it to include channel partners over time, BCN is positioning workforce readiness as a strategic capability rather than a support function. Whether this investment translates into measurable gains in service quality and performance will become clearer as the program takes shape.
